Susan Chown, BACP

Susan Chown offers a straightforward, person-focused approach to counselling. She works from Client-Centred Therapy and aims to help people feel heard and understood. Her style is calm and practical, with attention to immediate worries and everyday pressures.

She has ten years of professional experience in the United Kingdom and brings that background to sessions. People consult her about relationships, trauma and abuse, grief and intimacy-related concerns. She also helps with stress, anxiety, addiction-related difficulties and low self-esteem.

Susan supports people coping with life changes such as separation, career shifts and bereavement. She has worked with issues around parenting, family problems and caregiving stress. Other areas she addresses include sleep and eating concerns, anger, and mood conditions like depression and bipolar disorder.

The Client-Centred approach means conversations are led by the client’s priorities. Susan listens without judgement and reflects back what she hears so people can make sense of their feelings. She encourages strengths already present and helps people use those strengths to move forward.

If someone prefers a clear, patient style and a focus on practical next steps, this approach may fit well. To begin, readers can use the Start Therapy button and complete the matching questionnaire before scheduling.

How Client-Centred Therapy translates to online work

Client-Centred Therapy focuses on following the client’s lead, offering empathic listening and reflecting back what is said so people can better understand their feelings. This approach helps with relationship concerns, grief, intimacy issues and emotional overwhelm by creating space for the client’s own priorities to emerge.

In practice, that means sessions concentrate on the person’s experience rather than on therapist-led techniques. The counsellor aims to notice strengths and encourage them to be used in everyday life, helping with coping, decision-making and small practical steps forward.

Finding the right approach is a collaborative process. The therapist will talk with each person about their needs, goals and preferences and together they will agree what feels most helpful. If adjustments are needed later, the plan can be changed to better suit how things are going.

The biography does not specify which online session formats are used, so confirm current options before booking. Online therapy can make it easier to fit counselling around work, caregiving or travel by removing commute time and allowing shorter check-ins when needed. It can also reduce the need to be on camera if someone prefers a phone or lower-bandwidth option, but specific formats should be checked with the service in advance.