Susan Pollard, NCPS

Susan Pollard is a registered therapeutic counsellor with seven years of experience supporting people through emotional challenges. She offers a calm, non-judgemental space where clients are treated as the experts in their own lives. Her way of working focuses on partnership and on helping people take practical steps forward.

Her practice emphasises the here and now while acknowledging how past events can reappear in current situations. Sessions look at beliefs about the self and which of those beliefs still serve the person today. She pays attention to how wider social and cultural forces connect to the issues someone brings.

Susan uses client-centred therapy to follow the client’s pace and priorities. This means listening carefully, reflecting back what she hears, and letting conversations guide the work rather than imposing a strict plan. Mindfulness-based ideas are also used to help people notice thoughts and feelings without getting overwhelmed by them.

Common areas she supports include stress, anxiety, depression, relationship concerns, grief, trauma and addiction-related difficulties. Additional focuses include ageing and geriatric issues, caregiver stress, body image and multicultural concerns. She also helps people facing life changes, career decisions and feelings of isolation.

Susan aims to help people make informed choices about change. She encourages practical steps and gradual shifts that fit each person’s life. If someone is unsure about starting, she offers a straightforward first conversation to clarify goals and next steps.

How Susan’s approaches translate to online therapy

Susan uses client-centred therapy and mindfulness in her work. Client-centred therapy means she listens closely and follows the client’s lead, helping them find their own solutions. This approach can help with issues like low self-esteem, relationship concerns and decisions about life direction. Mindfulness therapy teaches simple ways to notice thoughts and feelings without becoming overwhelmed, which can help with anxiety, stress and coping with change.

Choosing the right approach is part of the therapy process. She will work collaboratively to decide what feels most useful, checking in about goals and preferences as the work unfolds. The focus is on what helps the individual move forward, and adjustments are made as needed.

The biography did not list specific online formats, so confirm available session types before booking. In general, online sessions can make it easier to fit therapy into a busy life, allow shorter check-ins when needed and avoid travel time. They can also make it simpler to keep continuity of care during life changes. Registered or accredited professionals can adapt client-centred and mindfulness work to remote formats, and Susan will discuss practical arrangements and session rhythm when you get started.