Lucy Caplan, BACP

Lucy Caplan helps people facing a wide range of concerns, including anxiety, depression, addictions, grief and relationship breakdown. She also supports those coping with stress, parenting pressures, workplace problems, sleep and eating issues, and the emotional fallout of separation or domestic violence. Lucy is a BACP counsellor with 17 years of practice in the UK, and she explains things plainly so clients can focus on practical steps forward.

She trained as a counsellor in 2007 and has worked across many areas since then. That background means she has seen common patterns in how problems develop, and how small changes can make a difference. Her approach combines different therapies to match each person's needs rather than using a single fixed method.

Lucy works in a client-centred way, so sessions focus on what the person wants to work on. She also uses solution-focused techniques to identify achievable next steps and motivational interviewing to help with change, for example in smoking or drinking. Cognitive behavioural ideas may be used to spot unhelpful thoughts and try alternative responses.

Her style is warm, non-judgemental and direct. She offers long-term, short-term and time-limited work depending on what someone needs. Sessions are available by telephone and video calls so people can choose what fits their life.

People who want to begin pick the Start Therapy button, complete a short matching questionnaire, and then schedule according to the therapist's availability.

How Lucy uses different approaches in online therapy

Lucy often blends client-centred work with practical techniques. Client-Centred Therapy focuses on listening, empathy and following what the person wants to explore; it helps people feel heard and decide their own goals. Cognitive Behavioural Therapy, or CBT, looks at the links between thoughts, feelings and behaviours and uses straightforward tasks to test new ways of thinking and acting.

Finding the right approach is part of the work together. Lucy will discuss which methods match a person's needs, goals and preferences and adapt the plan as things change. That collaboration helps people try short-term ideas and longer-term strategies in ways that suit them.

Lucy offers telephone and video sessions, so online work can fit around daily life. Telephone calls can be a quicker check-in or easier when bandwidth is limited. Video calls allow face-to-face conversation and tend to suit work that benefits from visual contact. If you are unsure which option is best, confirm the session formats available before booking and discuss what would fit your routine and goals.