Vickie Wai Hay Chan, BACP

Vickie Wai Hay Chan brings 18 years of counselling experience to her work in the United Kingdom. She trained with a Master of Counselling and holds BACP registration. Vickie speaks English, Cantonese and Mandarin and draws on a long history of supporting people with stress, relationships and sexual health concerns.

She began her career in Hong Kong, working in hospitals and social services. Over the past decade she has focused on workplace counselling and employee assistance programmes, helping people manage work stress, crisis situations and relationship difficulties. Her practice also covers mood disorders, grief and trauma-related concerns.

Vickie uses a family-system and humanistic orientation influenced by the Satir growth model. She also integrates client-centred ways of working and elements of cognitive behavioural ideas when helpful. Sessions aim to uncover strengths and practical steps for coping with life changes.

People come to her for a wide range of issues including intimacy and sexual concerns, parenting strain, body image and multicultural challenges. She offers conversation in Mandarin and Cantonese for those more comfortable in those languages.

Her approach is conversational and respectful. Vickie encourages people to notice their own resources and to practise small changes between sessions. New clients are asked to complete a short matching questionnaire before scheduling, so sessions can begin with a clear plan.

How her approaches translate to online work

Vickie uses client-centred methods that focus on the person's experience, listening carefully and reflecting what matters most to them. This approach helps people who need space to talk about feelings, identity and self-worth.

She also draws on cognitive behavioural therapy, which helps identify unhelpful thoughts and try practical experiments to change routines or reactions. CBT can be useful for anxiety, sleeping problems and mood regulation.

Deciding what approach suits someone is a shared process. The therapist and client will review needs, goals and preferences together and adjust methods as the work progresses.

Confirm the current session options before booking, as formats are not listed here. Online sessions can make it easier to fit counselling into a busy week, reduce travel time and allow a quicker check-in during breaks. Some remote sessions can be shorter or arranged to suit different time zones for international clients.